Telecom Expense Management TEM (Managed Services):

Our global cloud-based, SaaS TEM lifecycle management solution allows you to transform your telecom data – inventory, costs, accrual, contracts and more – into insight and in turn – action.

TEM is a process that, for many enterprises, has turned into an exercise focused on merely getting the bills paid instead of enabling continuous business intelligence to improve technology decisions.  Enterprises should take advantage of managed services beyond traditional telecom to include network, mobile, unified communications, data center, IaaS and other usage-based IT services.

• TEM is the engine and center piece for Communications Lifecycle Management (CLM)
• Telecom ecosystem is complex with many moving parts – assets, invoices, vendors, multiple locations etc.  The global SaaS platform serves as the hub for data inventory from all of these sources, automating the management of mobile and fixed wireline network tasks and delivering business intelligence to each stakeholder and partner in the enterprise.

Known as Managed Services, this approach allows you to unlock the full power of TEM. You’ll be able to leverage the solution you have while improving internal visibility, processes and results.

Strategic Procurement & Sourcing Management:

• Assess existing landscape of suppliers
• Compare carrier services
• Benchmark rates
• Manage RFP/RFQ
• Negotiate price and T&Cs for contract

Inventory Management:

• Document services by location
• Identify unnecessary or inactive lines
• Identify reconfiguration opportunities for greater efficiency
• Optimization of services

Financial Management:

• Invoice management
• GL cost allocations           
• Optimizations
• Rate audits
• Utilization reports
• Billing audits & dispute management

Service Management:

• Order management that engages and works with providers to execute orders for MACDs
• Reconcile change events
• Track contract compliance items
• Employee self-service